my experience was very poor. I took my car for a over heating problem and felt like they didn't check my car. it was in the shop for two weeks per staff they stated they ran the car for a total of 50 miles to see if it would over heat and checked diagnositics, so when I picked up my car on the paper work that they give to me nothing they had done to my car was on the on paperwork. they only thing on the paper work was that they checked my oil, filter and transmission fluid. what happened to the diagnostic check and running my car for 50 miles. I was very disappointed with the service that I got and will never recommend this service to on one. I also was needing information on my extended warranty and no one had an answer for my problem, I got warranty when I first purchase the car and three months later the extended warranty was canceled by the dealership without my permission and no one has the answer to why it was done. so yes your service was horrible.
We called the request in during the presiding week, got there and warranty work would be ok only couldn't do oil change. I said fine, but when I went to pick it up they said they had went ahead and changed it too. Thanks for going the extra mile for us and price was very reasonable.
Thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
David Dwayne , thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Gene Messer Chevrolet. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
Ehsan was great! He was diligent and worked to provide me with the best deal possible. He was understanding and met all of my requests. I had a wonderful customer experience with him as well as James. Even though working out a deal took a few days, Ehsan was more than willing to continue providing customer support.
It is great to hear that our staff at Gene Messer Chevrolet was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us.
Our goal is to provide top-notch sales so we appreciate your kind words about your experience. The whole Gene Messer Chevrolet sales team would like to thank you for coming in and we hope to see you again in the near future.
We love hearing feedback from our customers and are glad that your visit went so well! We pride ourselves on providing top of the line customer service and love knowing that we've succeeded in this effort. Please feel free to contact us if you have any questions. Thanks again!
This was the best experience of buying a vehicle I have had. They made it extremely easy and fast. Being from out of town was not an issue and Lisa was the best!!!! She was excellent with my son as well. (We all know kids can get antsy) Will definitely be back for my next vehicle!
Mayra Pacheco Alaniz, we sincerely appreciate your feedback. Each employee is a valued member of the Gene Messer Chevrolet team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
Michael Wimms knows how to keep a customer coming back. The service he and Lisa give to our family is in creditable! Excellent service after the sale. .They make you feel like family We love the service we get the moment we walk in the door!!!!
Thanks so much for the kind words. We're completely dedicated to providing top quality customer service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Gene Messer Chevrolet, we always strive for excellence. Let us know if we can do anything else and thanks again!
Went in for a oil change and tire rotation. The service man was very friendly. I waited for my vehicle and they had it in and out in no time. The price was very reasonable. I really enjoy going to the dealership. I will be returning for my next scheduled service.