We sincerely appreciate your feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail.
Dealership tried to charge me for both parts an labor that were covered under warranty. I had to contact GM directly to get this straightened out. Very disappointed, would not recommend this dealership to anyone. I regret that I purchased this Tahoe from this dealership and should have made this purchase with the "other" dealership in town.
We're sorry to hear about your most recent experience at our dealership. Customer service is our number one priority and we would like to further understand the details of what happened at our service department. Please contact our team at your earliest convenience.
I spoke to Michael, he got me a rental, it took me two days to get a rental the people that were supposed to call me about my veh. Never did it took me to call my warranty to know what was wrong with my veh. I called the manger no answer, I kept calling no answer. I was very displease with my service. I had plans to not go out of town on my vacation. I've been doing business with you since 2015. Lack of communication I had to go talk to Lisa, the only person I could talk to and the person that sold me the car I have. For a week, I even got sick over all this miscommunication.
David we sincerely appreciate your feedback. Each employee is a valued member of the Gene Messer Chevrolet team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
Very friendly employees. A bit frustrating that we waited for hours after stated appointment time for Mr. Lucio to sell another vehicle to an out of town client. Disappointed that my vehicle was not Sirius XM capable (implied), and will have to get another radio to get Sirius XM.