It took 3 hours and 18 minutes for an oil change, tire rotation and a vehicle inspection. Not only that, but after they did the oil change, pulled my vehicle off the racks and did 2 other vehicles tire rotation and then they put mine back on the rack. When it was time to pay out, I asked for my inspection sheet, which I was told that they did the inspection, just not the paperwork. So I had to wait a little longer. I noticed in the work bay a lot of personnel standing around and talking, and taking it "easy". This is the last time I will go to Gene Messer Chevrolet. It's bad for me, but when my wife who is 5 months pregnant is in pain from having to wait needlessly for you to do an oil change, tire rotation and a vehicle inspection, not worth going there again, and this is the 2nd time this has happened. As the old saying goes " fool me once shame on you, fool me twice shame on me ".
Ehsan provided the perfect customer service. He found us a vehicle that fit our price range and made sure we got a good trade in value on our 07 Silverado. I will definitely be recommending him as well as the dealership to anyone looking to purchase a vehicle.
I've had great experience with all personnel and got answers for questions that I've asked. All work done to my Equinox has been very quickly without long waits. You might offer a free detail cleaning at 100,000 .
Bradley Joseph, we sincerely appreciate your feedback. Each employee is a valued member of the Gene Messer Chevrolet team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!