Matthew, we sincerely appreciate your feedback. Each employee is a valued member of the Gene Messer Chevrolet team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
Jess, we sincerely appreciate your feedback. Each employee is a valued member of the Gene Messer Chevrolet team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
Fernando, thank you for your kind words. We feel our sales department is one of the reasons customers continue to visit Gene Messer Chevrolet. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next sales appointment!
The whole Gene Messer Chevrolet team would like to thank you for this great feedback on your visit to our dealership. We are happy to hear that you were pleased with your visit and hope to see you in the future.
my husband had an appointment Friday at 1pm for service, he took a day off, drove 70 miles and when he got there they told him that they are full and are unable to take care of him, he was then told to come back Saturday (he did not want to go since we had family plans but had to go to Lubbock to have his newly installed fog lamp programmed-that's all they needed to do). early Saturday around 7am, he drove back to Lubbock, waited there and later around 11am the lady told him it's done, after he tried to turn it on it did not work, so the technician came out and said that they could not do the programming since the main Chevy office is closed on weekends!!! they made him come back Monday morning again, my husband drove another 70 miles and left at 6am and he had to miss half day from work! if it would have been me i will be so furious and complain right then and there! thankfully my husband was being polite but he was very upset! they filled his already half-full tank with gas in return to compensate his inconvenience, but that was not even enough with all the trouble he has gone through and the 420 miles of driving!
We apologize that we did not meet your expectations, but would like to thank you for providing us with this feedback. We want to research your situation and discuss options to make things right. Please contact our team at your earliest convenience so we can work on a solution.
Jeremy Bell was great. A 10 point rating scale has no mid point, therefore not reliable. Offering crazy high financing rates is offensive to someone with A+ credit and why you lost the ability to do my financing. Learn to understand customer relationship marketing.
We would like to thank you for sharing this feedback. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.